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Support/FAQ

Already have a Friendship Lamp? Check out our support page for setup and troubleshooting help. 

Frequently Asked Questions 

What is a Friendship Lamp?

Friendship Lamps offer a way to stay connected with loved ones from across the room or across the world. They connect via Wi-Fi and send light to your group with just a touch. No phones, no emails, no words at all. Take a look around to see how Friendship Lamps could bring you and a loved one closer together, no matter the distance.

How many Friendship Lamps can I connect together?

As many as you like! There is no limit to how many members you can add to your group. Please note that a Friendship Lamp can only be in one group at a time.

Will this work where I am?

Yep! Friendship Lamps work all over the world, anywhere with a Wi-Fi connection.
If you are planning to use or send a Friendship Lamp internationally, please be aware that the lamps come with US plugs. You will need a plug adapter to fit other types of outlets. Friendship Lamps are dual voltage though, so you won't need a voltage converter.

What about my University/Military/Corporate Wi-Fi environment?

There may be additional steps to get connected in a shared Wi-Fi environment, and you may need to speak to your IT department to help make that happen. Even in situations where connecting to the shared network is not possible, Friendship Lamps can always connect via Wi-Fi HotSpot.

Won't that use a lot of data?

Friendship Lamps use very little data. On average over the course of a month, a typical Friendship Lamp will use less data than it would take to watch 20 seconds of an HD YouTube video.

Is there a Friendship Lamps app for my phone?

You can access our website with your mobile browser, but we do not have an app for you to download at this time.

Do you ship internationally?

For shipping outside of the continental US, please order from our international sales partner, UncommonGoods.

Is my Friendship Lamp secure?

We take the security of our customers' information very seriously. 
When creating them, we consulted with a bank network security administrator throughout the design process. So far, he's been satisfied enough with the design to purchase two sets for his family. Learn more.

How Do I Address Military Mail?

Military mail will always be sent through USPS. Make sure you include the unit and box numbers for APO/FPO/DPO shipping addresses. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

CORRECT
SGT. JOHN SMITH
UNIT 2340 BOX 132
APO AE 09350

INCORRECT
SGT. SMITH
3RD BATTALION
UNIT 2340, BOX 132
APO AE 09350
BAGDAD IRAQ

1st line = full name, with or without rank
2nd line = must show the word “UNIT”, “CMR” (Community Mail Room), or “PSC” (Postal Service Center) and number AND box number assigned
3rd line = must contain the APO/FPO/DPO designation, the appropriate two-letter abbreviation (AA, AE or AP) followed by the zip code

“AA” (Armed Forces of the Americas)
“AE” (Armed Forces of Europe)
“AP” (Armed Forces of the Pacific)