Friendship Lamps Warranty & Extended Coverage

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Friendship Lamps Warranty & Extended Coverage

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Learn about the one-year limited warranty for Friendship Lamps, extended coverage for Remote Touch and FriendLi subscribers, and how to contact support.

Friendship Lamps Warranty Information

How long does the Friendship Lamps warranty last?

Friendship Lamps products include a one-year limited warranty covering defects in materials and workmanship. If you’re having trouble with your lamp, contact us at support@friendshiplamps.com to discuss support options.

When you contact us, please include your full contact information, where you purchased your lamp, and the ID number located below the product barcode. An extended warranty may also be available for purchase at checkout or within 30 days of your initial purchase.

Extended warranty and benefits for Remote Touch and FriendLi subscribers

Friendship Lamps with an active Remote Touch or FriendLi subscription are automatically enrolled in our extended warranty program. Subscriptions also include these features:

  • Free lifetime support
  • Free replacements: If your dog chews through the cord or your lamp is damaged by a lightning strike, your subscription includes free replacements. If FriendLi is discontinued, you can receive the latest upgraded version for 50% off.
  • Personal connections: Send a touch to one person in your group or to everyone.
  • Remote Touch: Send touches when you’re away from your lamp.
  • Notifications: Get notified when family and loved ones are thinking of you.
  • Stay connected: Access the app 24/7 to check in with family and loved ones, even when you’re away from your lamp.

Who is covered by the limited warranty?

This limited warranty covers only the original purchaser of the product. It is not transferable to subsequent purchasers or owners.

What Friendship Lamps will do

If the product is within the one-year warranty period, Friendship Lamps may, at its sole option, replace it with a direct replacement or a similar product that performs substantially the same function as the original.

For shipping addresses in the continental United States, Friendship Lamps will also pay the shipping costs necessary to return the product. For a refund or exchange, refer the purchaser to the distributor.

What is not covered under this limited warranty?

If you return the product to Friendship Lamps, it must be insured during shipment, either by Friendship Lamps or by you. If it is returned uninsured, you assume the risk of loss or damage during shipment.

Friendship Lamps is not responsible for costs related to removing or reinstalling the product, setting it up, adjusting user controls, or completing programming required for a specific installation.

Limitation on liability

THE MAXIMUM LIABILITY OF FRIENDSHIP LAMPS UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRIENDSHIP LAMPS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.

Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Exclusive remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRIENDSHIP LAMPS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IF FRIENDSHIP LAMPS CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.

IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

Other warranty conditions

This limited warranty gives you specific legal rights, and you may have other rights that vary from country to country or state to state. This limited warranty is void if the label bearing the product’s serial number has been removed or defaced, or if the product was not distributed by Friendship Lamps.

Your rights under this limited warranty are not diminished if you do not complete and return a product registration form or submit an online product registration form.

Thank you for purchasing Friendship Lamps. We hope your lamp brings you years of happiness and connection.